10.1) Are you selling images or just software?
We are selling software that will generate images. The use of the generated images however is governed by the license you purchased.
20.1) When can I receive the software?
The download page for your items will be sent to you immediately via email after your order is completed. Our auto-responder will send it to you automatically. You may also use the link from PayPal that will lead you to the download page.
30.1) I have downloaded the file. What should I do next?
The file is a compressed file with .zip extension. Just right-click on the file and click on the menuitem that will extract its content. You may also use either 7-zip, WinZip, WinRar or similar software to extract the contents.
40.1) My computer states the file has been corrupted.
Please try downloading the file again; if it still does not work, contact us.
50.1) Do you offer a custom design?
Yes we do. Just contact us and let us know your specifications. We can customize the image size, background color, object color, etc. Cutom design comes with Mass Production License.
60.1) Do you offer a refund?
Due to the nature of our products being digital, we cannot give a refund. However, we always strive to provide quality products and services to satisfy our customers. If, for whatever reason, you are not happy with your purchase, please let us know and we will do our best to resolve any issues.
70.1) I have no PayPal account. What other payment options do you accept?
Currently, we only accept PayPal payment. But if you do not have a PayPal account, no problem; you can use the PayPal Option--this allows you to pay with Credit Card or Debit Card . You do not need to sign-up for a PayPal account to use the PayPal Option. It’s easy; after you have placed your order, click the “Pay Now” button; you will be directed to the next page where you will see an option to pay with Credit Card or Debit Card.
80.1) I cannot find the answer to my questions here.
Please contact us and we will respond to your questions as soon as possible.